At the age of ten, Taylor Irwin had her first job at the family business that would one day become the cornerstone of her entrepreneurial journey. After school and on weekends, she and her brother would head to Rocky Mountain Car Wash in Pinedale, Wyoming, to count quarters and tokens and clean out the mud-caked bays. “It was like playing in the mud all the time,” she recalls. “I hated every second of it.”

Stick to the facts, and be careful not to “feel” inappropriately. Refrain from using phrases like “you made me feel” or “I felt,” since only you choose how you allow yourself to feel. Feelings are very subjective, so they’re often unproductive to consider in work conflicts. Remember, perceptions of situations are rarely the same, so try to isolate the situation based on facts to minimize the margin of error. — Taylor Irwin, Rocky Mountain Car Wash

Appreciation is a motivating expression within human behavior. Humans incessantly desire appreciation; therefore, customer appreciation events are invaluable to any business in their efforts to rally engagement. Customers vote with their dollar, so these types of events are the company's way of saying "thank you for voting for us." Customer appreciation creates a sense of community and loyalty. - Taylor Irwin, Rocky Mountain Car Wash

In order to be efficient, you must first understand what is the top priority and what is simply something you want to finish, but not something of importance. Methods such as to-do lists are imperative for time management. Categorize your tasks into group lists in regards to when they must be completed; e.g., vital to finish today, finish this week, complete in the near future. - Taylor Irwin